Warranty Information
Our Money Back Guarantee
Every EverlyBeds order is backed by a 30-day money back guarantee and a 12-month warranty, so you can order with confidence.
30 days
Money back guarantee from the date your order is delivered.
12 months
Warranty covering manufacturing faults on your bed.
How the guarantee works
If a manufacturing fault appears with your product within 30 days of delivery, get in touch and we'll put it right — either by sending a replacement, or by collecting the item and issuing a full refund.
- Contact us as soon as you notice a fault, so we can resolve it quickly.
- Any damage must be reported within 24 hours of delivery — reports made after this window can't be accepted.
- The product should be returned in its original condition and original packaging.
What isn't covered
- Mattresses are strictly non-returnable once they've been used or slept on, in line with the Consumer Contracts Regulations.
- Our beds are made to order. Once an order has been dispatched, we're unable to accept returns based on colour or size choices (for example, if the dimensions don't fit your room), or mattress firmness.
Questions about a fault or your guarantee? Email sales@everlybeds.co.uk or call 07435 867155 and we'll take it from there.
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