Return & Refund
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Returns policy
All EverlyBeds products come with a 30-day money back guarantee and a 12-month warranty against manufacturing defects.
Manufacturing faults
If there's a manufacturing fault with your product, please contact us and we'll resolve it — either by sending a replacement, or by collecting the item and refunding your payment, provided the issue is reported within 30 days of delivery.
Reporting damages
Any damage must be reported to us within 24 hours of delivery. Damage reported after this 24-hour window cannot be accepted.
Please inspect your delivery thoroughly before signing for it, and return the product in its original condition and original packaging when a return is agreed.
Mattresses
Mattresses are strictly non-returnable once they have been used or slept on, in accordance with the Consumer Contracts Regulations. This applies regardless of the reason for return.
Made-to-order items
Our beds are made to order. Once your order has been dispatched, we're unable to accept returns for reasons including:
- Colour not matching expectations
- Size or dimensions not fitting the intended room
- Mattress firmness
We'd always recommend double-checking your measurements and colour swatch before placing an order.
Cancellations
As our beds are made to order, please contact us as soon as possible if you need to cancel or amend an order. Once production or dispatch has begun, we may not be able to cancel the order — get in touch and we'll always let you know where things stand.
To cancel or amend an order, email us as soon as possible with your order number so we can check its status before it's dispatched.
Contact us
For any return, refund, cancellation, or exchange query, reach us at sales@everlybeds.co.uk or call 07435 867155.
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